For the complete documentation index, see llms.txt. This page is also available as Markdown.

Number name update

This event is triggered when the submitted sender name changes: whatsapp_phone_number_name_update

Field

Data type

Required

Description

wabaId

String

Yes

WabaId

displayPhoneNumber

String

Yes

sender number

decision

String

Yes

Indicates the result of the verification process for the business phone number display name.APPROVED: Indicates that the display name has been approved and will now appear at the top of the business phone number profile in the WhatsApp client.DEFERRED: Indicates that the decision has been deferred.PENDING: Indicates that the decision is still pending further review.REJECTED: Indicates that the display name has been rejected. You can edit the name using WhatsApp Manager. Before editing, please review our display name guidelines.

requestedVerifiedName

String

Yes

The business phone number display name collected when the number was created, or the name submitted when editing an approved display name

rejectionReason

String

Yes

If the company phone number display name is rejected, state the reason. Please review our display name guidelines for common rejection reasons. Optional values:NAME_EMPLOYEE_ISSUE: Rejected because the display name tends to be a personal name or employee identifier.NAME_ENDCLIENT_NOTRELATED: Rejected because the display name tends to be an unrelated business name.NAME_FORMAT_UNACCEPTABLE: Rejected because the display name uses an unacceptable format.NAME_INDIVIDUAL_ISSUE: Rejected because the display name tends to be a personal name or employee identifier.— NAME_NOT_CONSISTENT Rejected because the display name is inconsistent with the business brand.null: Indicates the name has been accepted.UNKNOWN: Rejected for an unknown reason. Please contact customer service

{
    "id": "fd201190-50dc-4151-baec-1d16c8a704e1",
    "type": "whatsapp_phone_number_name_update",
    "eventTime": "2023-10-16T13:04:57.644Z",
    "body": {
        "decision": "REJECTED",
        "requestedVerifiedName": "zhangsan",
        "rejectionReason": "NAME_EMPLOYEE_ISSUE",
        "displayPhoneNumber": "108672***726376",
        "wabaId": "110129****080569"
    }
}

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