Waba Account Callback

This event is triggered when the WABA account changes: whatsapp_account_updated

Field	Data type	Required	Description
wabaId	String	Yes	WabaId
value	String	Yes	value

ACCOUNT_VIOLATION [Account Violation] Violation types see appendix

{
    "body": {
        "value": {
            "event": "ACCOUNT_VIOLATION",
            "violation_info": {
                "violation_type": "SCAM"
            }
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-06T08:08:40.454Z",
    "id": "fca0d830-423c-45ff-a727-49ca5e83d8a0",
    "type": "whatsapp_account_updated"
}

ACCOUNT_DELETED [Account Deleted]

{
    "body": {
        "value": {
            "event": "ACCOUNT_DELETED"
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-06T08:27:48.786Z",
    "id": "cc6b59e7-725f-4fd9-a1ef-0e3ebfd3c2e8",
    "type": "whatsapp_account_updated"
}

DISABLED_UPDATE[Disable Update]

{
    "body": {
        "value": {
            "ban_info": {
                "waba_ban_date": "April 17, 2025",//Indicates the time when the WABA was banned
                "waba_ban_state": "REINSTATE"//WABA ban status [DISABLE — indicates the WABA has been disabled. REINSTATE — indicates the WABA has been restored. SCHEDULE_FOR_DISABLE — indicates the WABA has been scheduled for disablement]
            },
            "event": "DISABLED_UPDATE"
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-06T08:49:31.625Z",
    "id": "8c37fe08-25de-41c9-8516-825db4f2c352",
    "type": "whatsapp_account_updated"
}

ACCOUNT_RESTRICTION [Account Restriction]

{
    "body": {
        "value": {
            "event": "ACCOUNT_RESTRICTION",
            "restriction_info": [
                {
                    "restriction_type": "RESTRICTED_ADD_PHONE_NUMBER_ACTION",
                    "expiration": "2026-06-20T02:41:53+0000"
                },
                {
                    "restriction_type": "RESTRICTED_BIZ_INITIATED_MESSAGING",
                    "expiration": "2026-06-20T02:41:53+0000"
                },
                {
                    "restriction_type": "RESTRICTED_CUSTOMER_INITIATED_MESSAGING",
                    "expiration": "2026-06-20T02:41:53+0000"
                }
            ]
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-07T08:43:47.442Z",
    "id": "6773e97c-7025-4e6f-bad4-087f12732871",
    "type": "whatsapp_account_updated"
}

AUTH_INTL_PRICE_ELIGIBILITY_UPDATE [International identity verification eligibility]

{
    "body": {
        "value": {
            "auth_international_rate_eligibility": {
                "exception_countries": [
                    {
                        "country_code": "ID",
                        "start_time": 1751347424
                    }
                ],
                "start_time": 1748780624
            },
            "event": "AUTH_INTL_PRICE_ELIGIBILITY_UPDATE"
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-07T09:32:05.342Z",
    "id": "5c254119-2777-4c62-a0ef-1ddd0bd58078",
    "type": "whatsapp_account_updated"
}

Appendix:

ACCOUNT_VIOLATION [Account Violation] Violation type [violation_type]

Violation type	Description (if there are examples, click the arrow symbol in the left sidebar)
ADULT	Merchants may not engage in transactions related to the sale or use of adult products or services. Example: Advertisements for family planning and contraceptive products must focus on the contraceptive function of the product and must not emphasize sexual pleasure or enhancement of sexual function. Sex toys Adult entertainment videos or live streaming shows Sex enhancement products Sexually suggestive services
ALCOHOL	Merchants may not engage in transactions related to the sale of alcohol. Example: Books or DVDs about alcohol Alcohol-related merchandise, including glasses, coolers, and wine racks Alcoholic beverages Brewing equipment
ANIMALS	Merchants may not engage in transactions related to the sale of any animals. Example: Animal cages Animal supplies (such as toys and collars) Veterinary services Grooming and boarding services Pet adoption services Live animals Livestock Animal body parts prohibited by law, including but not limited to bones, teeth, horns, ivory, taxidermy, organs, extremities, secretions, or carcasses Any products or parts, including but not limited to feathers, skin, leather, fur, or hair from any cat, dog, endangered, or threatened animal
BODY_PARTS_FLUIDS	Merchants may not engage in transactions related to the sale of human organs or bodily fluids. Example: Blood donation centers Blood Wigs and hairpieces Urine Body parts Organs Human tissue Teeth
DATING	Merchants may not engage in or facilitate transactions related to online dating or matchmaking services.
DIGITAL_SERVICES_PRODUCTS	Merchants may not engage in transactions related to the sale of the following: any digital content, digital subscription services, or subscriptions, renewals, or upgrades to digital accounts, including processing or linking to such content or services. Example: Genuine audio or video CDs, DVDs, and Blu-ray digital devices, including smartphones, video game consoles, and TVs Downloadable content, including PDFs, music, games, and movies Digital accounts, including game accounts Digital subscriptions and internet streaming services, including TV, mobile devices, etc. Electronic coupons
DRUGS	Merchants may not engage in transactions related to the sale of illegal drugs, prescription drugs, or recreational drugs, except for non-direct manufacturers and medical service providers. Example: Controlled substances, including marijuana and cannabis products Drug paraphernalia, including pipes and bongs Prescription drugs
GAMBLING	Merchants may not engage in or support transactions related to gambling, games of skill, or lotteries, including online casinos involving money, sports betting platforms, bingo games, or card games.
HEALTHCARE	Merchants may not engage in transactions related to specific healthcare products, including medical devices and nicotine-containing smoking cessation products, except for non-direct manufacturers and medical service providers. Example: Medical devices Fashion accessories and fitness accessories Contact lenses, bandages, and braces for treating personal injuries Thermometers Test kits for detecting medical conditions or diseases Breast pumps First aid kits Smoking cessation products Nicotine patches, nicotine gum
ILLEGAL_PRODUCTS	Merchants may not engage in transactions involving the operation or exchange of illegal goods or services.
MISLEADING	WhatsApp prohibits business models, goods, items, or services that we believe may be fraudulent, misleading, offensive, or deceptive, or may be exploitative, inappropriate, or place undue pressure on the target group. Example: Multi-level distribution Penny auctions Initial Coin Offerings (ICOs) and binary options Payday loans, check advance services, P2P lending, debt collection services, and bail bonds Diet or other health products that imply or attempt to induce negative self-perception
OVERTLY_SEXUALIZED_POSITIONING	Merchants may not present goods or services in a sexually suggestive way. Example: Implied nudity Implied sexual activity Enlarged pornographic images
REAL_FAKE_CURRENCY	Merchants may not engage in transactions related to the sale of real, virtual, or counterfeit currency. Example: Real money (cash, coins, or cash equivalents) Counterfeit currency or prop money Digital currency or cryptocurrency Activated bank credit or debit cards Store credit cards or coupons Prepaid credit or debit cards Checks or checkbooks Devices used to counterfeit currency or financial instruments
SCAM	Merchants may not engage in or facilitate any transaction related to promoting scams.
SUPPLEMENTS	Merchants may not engage in transactions related to the sale of unsafe edible supplements, as determined by WhatsApp at its sole discretion. Example: Synthetic steroids Chitosan Comfrey Dehydroepiandrosterone Ephedra Human growth hormone
THIRD_PARTY_INFRINGEMENTS	Transactions must not contain content that infringes or violates any third-party intellectual property rights, including copyrights or trademarks. This includes, but is not limited to, the sale of counterfeit goods, such as products that copy the trademarks (names or logos) and/or distinctive features of other companies to pass them off as genuine. Counterfeit, imitation, or copied branded products, or posts containing products that may confuse consumers about origin, sponsorship, or affiliation. Unauthorized or pirated copyrighted works, such as videos, movies, TV shows, radio programs, video games, books, CDs, or other musical works.
TOBACCO	Merchants may not engage in transactions related to the sale of tobacco products or related accessories. Example: Clothing bearing tobacco brand logos Tobacco, cigars, and chewing tobacco Pipes and cigarette-making accessories, cigarette rolling machines Hookahs Bongs Cigarette papers E-cigarettes or vaping devices
UNAUTHORIZED_MEDIA	Merchants may not engage in transactions related to the sale of devices that facilitate or encourage the following: streaming unauthorized digital content; interfering with other electronic devices from performing their function. Example: Accessories for streaming devices, such as keyboards and remote controls Selling streaming devices loaded with software that facilitates unauthorized access to content Jailbroken or preloaded devices Interference or descrambling devices Eavesdropping devices
WEAPONS	Merchants may not engage in transactions related to the sale or use of weapons, ammunition, or explosives. Example: Promoting safety training or licenses for lawful weapons Firearms and firearm parts Paintball guns BB guns Fireworks Pepper spray Tasers Shooting ranges Gun shows