> For the complete documentation index, see [llms.txt](https://docs.innopaas.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.innopaas.com/api-reference/api-reference-en/whatsapp-business-api/webhook/waba-account-callback.md).

# Waba Account Callback

This event is triggered when the WABA account changes: whatsapp\_account\_updated

| Field  | Data type | Required | Description |
| ------ | --------- | -------- | ----------- |
| wabaId | String    | Yes      | WabaId      |
| value  | String    | Yes      | value       |

**ACCOUNT\_VIOLATION \[Account Violation]  Violation types see appendix**

```json
{
    "body": {
        "value": {
            "event": "ACCOUNT_VIOLATION",
            "violation_info": {
                "violation_type": "SCAM"
            }
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-06T08:08:40.454Z",
    "id": "fca0d830-423c-45ff-a727-49ca5e83d8a0",
    "type": "whatsapp_account_updated"
}
```

**ACCOUNT\_DELETED \[Account Deleted]**

```json
{
    "body": {
        "value": {
            "event": "ACCOUNT_DELETED"
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-06T08:27:48.786Z",
    "id": "cc6b59e7-725f-4fd9-a1ef-0e3ebfd3c2e8",
    "type": "whatsapp_account_updated"
}
```

**DISABLED\_UPDATE\[Disable Update]**

```json
{
    "body": {
        "value": {
            "ban_info": {
                "waba_ban_date": "April 17, 2025",//Indicates the time when the WABA was banned
                "waba_ban_state": "REINSTATE"//WABA ban status [DISABLE — indicates the WABA has been disabled. REINSTATE — indicates the WABA has been restored. SCHEDULE_FOR_DISABLE — indicates the WABA has been scheduled for disablement]
            },
            "event": "DISABLED_UPDATE"
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-06T08:49:31.625Z",
    "id": "8c37fe08-25de-41c9-8516-825db4f2c352",
    "type": "whatsapp_account_updated"
}
```

**ACCOUNT\_RESTRICTION \[Account Restriction]**

```json
{
    "body": {
        "value": {
            "event": "ACCOUNT_RESTRICTION",
            "restriction_info": [
                {
                    "restriction_type": "RESTRICTED_ADD_PHONE_NUMBER_ACTION",
                    "expiration": "2026-06-20T02:41:53+0000"
                },
                {
                    "restriction_type": "RESTRICTED_BIZ_INITIATED_MESSAGING",
                    "expiration": "2026-06-20T02:41:53+0000"
                },
                {
                    "restriction_type": "RESTRICTED_CUSTOMER_INITIATED_MESSAGING",
                    "expiration": "2026-06-20T02:41:53+0000"
                }
            ]
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-07T08:43:47.442Z",
    "id": "6773e97c-7025-4e6f-bad4-087f12732871",
    "type": "whatsapp_account_updated"
}
```

**AUTH\_INTL\_PRICE\_ELIGIBILITY\_UPDATE \[International identity verification eligibility]**

```json
{
    "body": {
        "value": {
            "auth_international_rate_eligibility": {
                "exception_countries": [
                    {
                        "country_code": "ID",
                        "start_time": 1751347424
                    }
                ],
                "start_time": 1748780624
            },
            "event": "AUTH_INTL_PRICE_ELIGIBILITY_UPDATE"
        },
        "wabaId": "268498****5345"
    },
    "eventTime": "2026-07-07T09:32:05.342Z",
    "id": "5c254119-2777-4c62-a0ef-1ddd0bd58078",
    "type": "whatsapp_account_updated"
}
```

Appendix:

**ACCOUNT\_VIOLATION \[Account Violation]    Violation type \[violation\_type]**

| Violation type                   | Description (if there are examples, click the arrow symbol in the left sidebar)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
| -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `ADULT`                          | <p>Merchants may not engage in transactions related to the sale or use of adult products or services. Example:</p><ul><li>Advertisements for family planning and contraceptive products must focus on the contraceptive function of the product and must not emphasize sexual pleasure or enhancement of sexual function.</li><li>Sex toys</li><li>Adult entertainment videos or live streaming shows</li><li>Sex enhancement products</li><li>Sexually suggestive services</li></ul>                                                                                                                                                                                                               |
| `ALCOHOL`                        | <p>Merchants may not engage in transactions related to the sale of alcohol. Example:</p><ul><li>Books or DVDs about alcohol</li><li>Alcohol-related merchandise, including glasses, coolers, and wine racks</li><li>Alcoholic beverages</li><li>Brewing equipment</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                         |
| `ANIMALS`                        | <p>Merchants may not engage in transactions related to the sale of any animals. Example:</p><ul><li>Animal cages</li><li>Animal supplies (such as toys and collars)</li><li>Veterinary services</li><li>Grooming and boarding services</li><li>Pet adoption services</li><li>Live animals</li><li>Livestock</li><li>Animal body parts prohibited by law, including but not limited to bones, teeth, horns, ivory, taxidermy, organs, extremities, secretions, or carcasses</li><li>Any products or parts, including but not limited to feathers, skin, leather, fur, or hair from any cat, dog, endangered, or threatened animal</li></ul>                                                          |
| `BODY_PARTS_FLUIDS`              | <p>Merchants may not engage in transactions related to the sale of human organs or bodily fluids. Example:</p><ul><li>Blood donation centers</li><li>Blood</li><li>Wigs and hairpieces</li><li>Urine</li><li>Body parts</li><li>Organs</li><li>Human tissue</li><li>Teeth</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                 |
| `DATING`                         | Merchants may not engage in or facilitate transactions related to online dating or matchmaking services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| `DIGITAL_SERVICES_PRODUCTS`      | <p>Merchants may not engage in transactions related to the sale of the following: any digital content, digital subscription services, or subscriptions, renewals, or upgrades to digital accounts, including processing or linking to such content or services. Example:</p><ul><li>Genuine audio or video CDs, DVDs, and Blu-ray digital devices, including smartphones, video game consoles, and TVs</li><li>Downloadable content, including PDFs, music, games, and movies</li><li>Digital accounts, including game accounts</li><li>Digital subscriptions and internet streaming services, including TV, mobile devices, etc.</li><li>Electronic coupons</li></ul>                              |
| `DRUGS`                          | <p>Merchants may not engage in transactions related to the sale of illegal drugs, prescription drugs, or recreational drugs, except for non-direct manufacturers and medical service providers. Example:</p><ul><li>Controlled substances, including marijuana and cannabis products</li><li>Drug paraphernalia, including pipes and bongs</li><li>Prescription drugs</li></ul>                                                                                                                                                                                                                                                                                                                     |
| `GAMBLING`                       | Merchants may not engage in or support transactions related to gambling, games of skill, or lotteries, including online casinos involving money, sports betting platforms, bingo games, or card games.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| `HEALTHCARE`                     | <p>Merchants may not engage in transactions related to specific healthcare products, including medical devices and nicotine-containing smoking cessation products, except for non-direct manufacturers and medical service providers. Example:</p><ul><li>Medical devices</li><li>Fashion accessories and fitness accessories</li><li>Contact lenses, bandages, and braces for treating personal injuries</li><li>Thermometers</li><li>Test kits for detecting medical conditions or diseases</li><li>Breast pumps</li><li>First aid kits</li><li><p>Smoking cessation products</p><ul><li>Nicotine patches, nicotine gum</li></ul></li></ul>                                                       |
| `ILLEGAL_PRODUCTS`               | Merchants may not engage in transactions involving the operation or exchange of illegal goods or services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| `MISLEADING`                     | <p>WhatsApp prohibits business models, goods, items, or services that we believe may be fraudulent, misleading, offensive, or deceptive, or may be exploitative, inappropriate, or place undue pressure on the target group. Example:</p><ul><li>Multi-level distribution</li><li>Penny auctions</li><li>Initial Coin Offerings (ICOs) and binary options</li><li>Payday loans, check advance services, P2P lending, debt collection services, and bail bonds</li><li>Diet or other health products that imply or attempt to induce negative self-perception</li></ul>                                                                                                                              |
| `OVERTLY_SEXUALIZED_POSITIONING` | <p>Merchants may not present goods or services in a sexually suggestive way. Example:</p><ul><li>Implied nudity</li><li>Implied sexual activity</li><li>Enlarged pornographic images</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| `REAL_FAKE_CURRENCY`             | <p>Merchants may not engage in transactions related to the sale of real, virtual, or counterfeit currency. Example:</p><ul><li>Real money (cash, coins, or cash equivalents)</li><li>Counterfeit currency or prop money</li><li>Digital currency or cryptocurrency</li><li>Activated bank credit or debit cards</li><li>Store credit cards or coupons</li><li>Prepaid credit or debit cards</li><li>Checks or checkbooks</li><li>Devices used to counterfeit currency or financial instruments</li></ul>                                                                                                                                                                                            |
| `SCAM`                           | Merchants may not engage in or facilitate any transaction related to promoting scams.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| `SUPPLEMENTS`                    | <p>Merchants may not engage in transactions related to the sale of unsafe edible supplements, as determined by WhatsApp at its sole discretion. Example:</p><ul><li>Synthetic steroids</li><li>Chitosan</li><li>Comfrey</li><li>Dehydroepiandrosterone</li><li>Ephedra</li><li>Human growth hormone</li></ul>                                                                                                                                                                                                                                                                                                                                                                                       |
| `THIRD_PARTY_INFRINGEMENTS`      | <p>Transactions must not contain content that infringes or violates any third-party intellectual property rights, including copyrights or trademarks. This includes, but is not limited to, the sale of counterfeit goods, such as products that copy the trademarks (names or logos) and/or distinctive features of other companies to pass them off as genuine.</p><ul><li>Counterfeit, imitation, or copied branded products, or posts containing products that may confuse consumers about origin, sponsorship, or affiliation.</li><li>Unauthorized or pirated copyrighted works, such as videos, movies, TV shows, radio programs, video games, books, CDs, or other musical works.</li></ul> |
| `TOBACCO`                        | <p>Merchants may not engage in transactions related to the sale of tobacco products or related accessories. Example:</p><ul><li>Clothing bearing tobacco brand logos</li><li>Tobacco, cigars, and chewing tobacco</li><li>Pipes and cigarette-making accessories, cigarette rolling machines</li><li>Hookahs</li><li>Bongs</li><li>Cigarette papers</li><li>E-cigarettes or vaping devices</li></ul>                                                                                                                                                                                                                                                                                                |
| `UNAUTHORIZED_MEDIA`             | <p>Merchants may not engage in transactions related to the sale of devices that facilitate or encourage the following: streaming unauthorized digital content; interfering with other electronic devices from performing their function. Example:</p><ul><li>Accessories for streaming devices, such as keyboards and remote controls</li><li>Selling streaming devices loaded with software that facilitates unauthorized access to content</li><li>Jailbroken or preloaded devices</li><li>Interference or descrambling devices</li><li>Eavesdropping devices</li></ul>                                                                                                                           |
| `WEAPONS`                        | <p>Merchants may not engage in transactions related to the sale or use of weapons, ammunition, or explosives. Example:</p><ul><li>Promoting safety training or licenses for lawful weapons</li><li>Firearms and firearm parts</li><li>Paintball guns</li><li>BB guns</li><li>Fireworks</li><li>Pepper spray</li><li>Tasers</li><li>Shooting ranges</li><li>Gun shows</li></ul>                                                                                                                                                                                                                                                                                                                      |