> For the complete documentation index, see [llms.txt](https://docs.innopaas.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.innopaas.com/documentation/documentation-en/whatsapp-product/editor/message-template-appeals.md).

# Message Template Appeals

## Message template was rejected

If the message template you created was rejected, you can appeal by following these steps:

Log in [BM platform](https://business.facebook.com/latest/settings/whatsapp_account?business_id=), find the corresponding WABA, and click "WhatsApp Manager".

<figure><img src="/files/U4WfaoA77NuhDgtmw8mC" alt=""><figcaption></figcaption></figure>

Click "Manage templates", select the rejected template, and appeal according to Meta instructions.

<figure><img src="/files/EZacUM6hL1r8IZmjbIuz" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ZxhOmua5hBMqkXqtBKGl" alt=""><figcaption></figcaption></figure>

## Template category updates

If your template category was changed by Meta, you can appeal by following these steps:

Log in [BM platform](https://business.facebook.com/latest/settings/whatsapp_account?business_id=), find the corresponding WABA, and click "WhatsApp Manager".

<figure><img src="/files/5zrXwxxzlxyLPnsiZlcp" alt=""><figcaption></figcaption></figure>

Click "Message templates" and appeal according to the instructions.

<figure><img src="/files/KPbF3im5ZoojFo40Besg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YL4ysxLJ16H0HkiwMdc9" alt=""><figcaption></figcaption></figure>

Meta's explanation of this:

<figure><img src="/files/PF8B4DzmBknRx6nP4Lbo" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
If the template category changes, Meta will notify you via email and webhook.
{% endhint %}