# Message Template Appeals

## Message template was rejected

If the message template you created was rejected, you can appeal by following these steps:

Log in [BM platform](https://business.facebook.com/latest/settings/whatsapp_account?business_id=), find the corresponding WABA, and click "WhatsApp Manager".

<figure><img src="https://2999845799-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCJHnirvoJ8SyRLQfOW4Z%2Fuploads%2F9O7phmUrkUCKU9dRsgj0%2Fimage.png?alt=media&#x26;token=7976adc9-cf44-47b6-9643-f04b8e688a7d" alt=""><figcaption></figcaption></figure>

Click "Manage templates", select the rejected template, and appeal according to Meta instructions.

<figure><img src="https://2999845799-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCJHnirvoJ8SyRLQfOW4Z%2Fuploads%2FIT6b7VJXMuxkaBDveKsa%2Fimg_v3_02ud_fa03a413-0046-4bac-9d6d-b80787f47feg.jpg?alt=media&#x26;token=bb0fa053-8490-4933-9625-bfa26d55fc60" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2999845799-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCJHnirvoJ8SyRLQfOW4Z%2Fuploads%2FDIXHTrTuk2SzZHXZGORc%2Fimg_v3_02ud_edbd19e4-ef10-462e-9ee0-7cc7339c571g.jpg?alt=media&#x26;token=81294516-9bff-41c4-980b-7425a728c53f" alt=""><figcaption></figcaption></figure>

## Template category updates

If your template category was changed by Meta, you can appeal by following these steps:

Log in [BM platform](https://business.facebook.com/latest/settings/whatsapp_account?business_id=), find the corresponding WABA, and click "WhatsApp Manager".

<figure><img src="https://2999845799-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCJHnirvoJ8SyRLQfOW4Z%2Fuploads%2FuM43xFLvJjSZ0FcwMkks%2Fimage.png?alt=media&#x26;token=376c7d4c-d80a-4c1f-8273-807980c59843" alt=""><figcaption></figcaption></figure>

Click "Message templates" and appeal according to the instructions.

<figure><img src="https://2999845799-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCJHnirvoJ8SyRLQfOW4Z%2Fuploads%2FQWhEWXkP5D8BrnvIX7Ud%2Fimg_v3_02ud_c3e5eeff-115c-4b8d-a757-71b46616383g.jpg?alt=media&#x26;token=13e188a3-6b92-4240-9fd3-8b03dd9814e6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2999845799-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCJHnirvoJ8SyRLQfOW4Z%2Fuploads%2FmDM8WLc9t9UcX5c8BLkm%2Fimg_v3_02ud_e861b525-4e66-404c-b8d6-684486fb2b6g.jpg?alt=media&#x26;token=2bf11e94-15df-436f-ae60-a6bb32f6883d" alt=""><figcaption></figcaption></figure>

Meta's explanation of this:

<figure><img src="https://2999845799-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCJHnirvoJ8SyRLQfOW4Z%2Fuploads%2FJvO0X23WpNqORnotbiLP%2Fimg_v3_02ud_2ff7bf49-9b47-4f44-8ce2-13af1b958b6g.jpg?alt=media&#x26;token=d0891822-3cfa-40fe-8f7c-5e3aaa21a82d" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
If the template category changes, Meta will notify you via email and webhook.
{% endhint %}