# Template Status and Quality

After creating the message template, you can log in InnoPaaS platform to check the template status and quality.

<figure><img src="/files/fyt6DpRKa7sqFRdZ8atB" alt=""><figcaption></figcaption></figure>

You can also view it in BM account. Click "WhatsApp Manager"

<figure><img src="/files/YSY5bSvxGSjNGAL8Cn8Y" alt=""><figcaption></figcaption></figure>

Check "Message templates"

<figure><img src="/files/tX2cCRcGfvaleSKWFC5h" alt=""><figcaption></figcaption></figure>

Correspondence between InnoPaaS and Meta message template status/quality:

<table><thead><tr><th width="110">Meta status</th><th width="120">InnoPaaS Quality</th><th width="112">InnoPaaS Status</th><th width="124">Sending permission</th><th width="172">Description</th></tr></thead><tbody><tr><td>Active - Quality pending</td><td>UNKNOWN</td><td>Approved</td><td>Sendable</td><td>New template, or not enough user feedback data has been collected within a certain period</td></tr><tr><td>Active - High quality</td><td>GREEN</td><td>Approved</td><td>Sendable</td><td>Template quality is excellent, with very few negative feedbacks</td></tr><tr><td>Active - Medium quality</td><td>YELLOW</td><td>Approved</td><td>Sendable</td><td>Has received considerable negative feedback; it is recommended to optimize and adjust the template</td></tr><tr><td>Active - Low quality</td><td>RED</td><td>Approved</td><td>Sendable (high risk)</td><td>Has received a large amount of negative feedback and faces suspension risk; it is recommended to stop sending this template immediately and wait for quality to recover</td></tr><tr><td>In review</td><td>UNKNOWN</td><td>Pending</td><td>Not sendable</td><td>Template has been submitted and is awaiting Meta review (usually 24-48 hours)</td></tr><tr><td>Rejected</td><td>UNKNOWN</td><td>Rejected</td><td>Not sendable</td><td>Template was rejected due to policy violations or other reasons; an appeal can be filed</td></tr><tr><td>Appealed - in review</td><td>UNKNOWN</td><td>Pending</td><td>Not sendable</td><td>An appeal against the rejection decision has been submitted and is awaiting processing</td></tr><tr><td>Paused</td><td>RED</td><td>Paused</td><td>Not sendable</td><td>Paused by the system due to persistent negative feedback; can be restored. It is recommended to optimize and modify the template</td></tr><tr><td>Disabled</td><td>UNKNOWN</td><td>Disabled</td><td>Not sendable</td><td>Template has been permanently disabled due to serious violations</td></tr></tbody></table>

For the message template appeal process, please refer to:

{% content-ref url="/pages/k2CxbgDCi0Q5QRxwB7CO" %}
[Message Template Appeals](/documentation/documentation-en/whatsapp-product/editor/message-template-appeals.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.innopaas.com/documentation/documentation-en/whatsapp-product/editor/template-status-and-quality.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.