> For the complete documentation index, see [llms.txt](https://docs.innopaas.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.innopaas.com/documentation/documentation-en/whatsapp-product/editor/template-status-and-quality.md).

# Template Status and Quality

After creating the message template, you can log in InnoPaaS platform to check the template status and quality.

<figure><img src="/files/fyt6DpRKa7sqFRdZ8atB" alt=""><figcaption></figcaption></figure>

You can also view it in BM account. Click "WhatsApp Manager"

<figure><img src="/files/YSY5bSvxGSjNGAL8Cn8Y" alt=""><figcaption></figcaption></figure>

Check "Message templates"

<figure><img src="/files/tX2cCRcGfvaleSKWFC5h" alt=""><figcaption></figcaption></figure>

Correspondence between InnoPaaS and Meta message template status/quality:

<table><thead><tr><th width="110">Meta status</th><th width="120">InnoPaaS Quality</th><th width="112">InnoPaaS Status</th><th width="124">Sending permission</th><th width="172">Description</th></tr></thead><tbody><tr><td>Active - Quality pending</td><td>UNKNOWN</td><td>Approved</td><td>Sendable</td><td>New template, or not enough user feedback data has been collected within a certain period</td></tr><tr><td>Active - High quality</td><td>GREEN</td><td>Approved</td><td>Sendable</td><td>Template quality is excellent, with very few negative feedbacks</td></tr><tr><td>Active - Medium quality</td><td>YELLOW</td><td>Approved</td><td>Sendable</td><td>Has received considerable negative feedback; it is recommended to optimize and adjust the template</td></tr><tr><td>Active - Low quality</td><td>RED</td><td>Approved</td><td>Sendable (high risk)</td><td>Has received a large amount of negative feedback and faces suspension risk; it is recommended to stop sending this template immediately and wait for quality to recover</td></tr><tr><td>In review</td><td>UNKNOWN</td><td>Pending</td><td>Not sendable</td><td>Template has been submitted and is awaiting Meta review (usually 24-48 hours)</td></tr><tr><td>Rejected</td><td>UNKNOWN</td><td>Rejected</td><td>Not sendable</td><td>Template was rejected due to policy violations or other reasons; an appeal can be filed</td></tr><tr><td>Appealed - in review</td><td>UNKNOWN</td><td>Pending</td><td>Not sendable</td><td>An appeal against the rejection decision has been submitted and is awaiting processing</td></tr><tr><td>Paused</td><td>RED</td><td>Paused</td><td>Not sendable</td><td>Paused by the system due to persistent negative feedback; can be restored. It is recommended to optimize and modify the template</td></tr><tr><td>Disabled</td><td>UNKNOWN</td><td>Disabled</td><td>Not sendable</td><td>Template has been permanently disabled due to serious violations</td></tr></tbody></table>

For the message template appeal process, please refer to:

{% content-ref url="/pages/k2CxbgDCi0Q5QRxwB7CO" %}
[Message Template Appeals](/documentation/documentation-en/whatsapp-product/editor/message-template-appeals.md)
{% endcontent-ref %}