# Inbox

Inbox is a real-time chat tool based on WhatsApp, allowing customer service and sales teams to establish closer connections with customers, easily handle inquiries, solve problems, and collect feedback! Inbox provides detailed data analysis reports to help you make data-driven management and decisions.

**Quick start with Inbox** Helps you quickly familiarize yourself with the Inbox interface and the functions of each area.

**Basic Search** Inbox supports searching historical chat records by phone number and name. Note that text-based search for conversations is currently not supported.

**Quick Filter** Quickly filter Inbox conversations by allocation status, conversation status, and tags. Each category supports single selection only.

<figure><img src="/files/OMEP8HSmcgJy3tyuD7v5" alt=""><figcaption></figcaption></figure>

Enter the name or phone number to search for the user's name or phone number.

<figure><img src="/files/W7hh5dnMc5zw04IpqZNi" alt=""><figcaption></figcaption></figure>

More Searches.

<figure><img src="/files/4yP8m0VeVS6UpNmoD8vZ" alt=""><figcaption></figcaption></figure>

**Conversation Status**

Open

Close

<figure><img src="/files/qLIMrYRMDxaf719KkADN" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.innopaas.com/documentation/documentation-en/whatsapp-product/inbox.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.