# 消息模板申诉

## 消息模板被拒绝

如果您创建的消息模板被拒绝，可按以下步骤申诉：

登录[BM管理平台](https://business.facebook.com/latest/settings/whatsapp_account?business_id=)，找到对应WABA，点击“WhatsApp 管理工具”。

<figure><img src="https://2201452154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtZIe9DCfJsGdG2Apng7d%2Fuploads%2FmRzlL0w9WVefYzEWwa4P%2Fimage.png?alt=media&#x26;token=f826cdf1-55eb-4724-bc20-50de98ce9e74" alt=""><figcaption></figcaption></figure>

点击“管理模板”，选择被拒绝的模板，按照官方指引进行申诉。

<figure><img src="https://2201452154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtZIe9DCfJsGdG2Apng7d%2Fuploads%2Fr59jhyz6oGKEFnq8Ox0R%2Fimg_v3_02ua_c71e85f0-22c0-4194-b850-1c8a0ce4c44g.jpg?alt=media&#x26;token=7f586893-ebc1-43bc-8bb2-ab4aea7be5df" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2201452154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtZIe9DCfJsGdG2Apng7d%2Fuploads%2Fr6yChklZnroLHCvyTBtx%2Fimage.png?alt=media&#x26;token=4ec21c0c-b501-4d80-bff0-3feece355ce1" alt=""><figcaption></figcaption></figure>

## 消息模板类型变更

如果您的模板类型被官方变更，可按以下步骤申诉：

登录[BM管理平台](https://business.facebook.com/latest/settings/whatsapp_account?business_id=)，找到对应WABA，点击“WhatsApp 管理工具”。

<figure><img src="https://2201452154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtZIe9DCfJsGdG2Apng7d%2Fuploads%2FsEYm2QSBacrEFPlKybZi%2Fimage.png?alt=media&#x26;token=0ed1a2d7-a815-44ca-99a5-548d1e258678" alt=""><figcaption></figcaption></figure>

点击“管理模板”，按照官方指引进行申诉。

<figure><img src="https://2201452154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtZIe9DCfJsGdG2Apng7d%2Fuploads%2Fw0uHLQ07pIlJgr6HPZU5%2Fimage.png?alt=media&#x26;token=cc61f028-3da9-4313-80ba-3af3c3d448c0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2201452154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtZIe9DCfJsGdG2Apng7d%2Fuploads%2FKdxsvX5Fxap1wuh38saa%2Fimage.png?alt=media&#x26;token=3cafb7c5-9067-4d0b-8d6f-12e937f677f8" alt=""><figcaption></figcaption></figure>

Meta对此做出解释：

<figure><img src="https://2201452154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtZIe9DCfJsGdG2Apng7d%2Fuploads%2FVVzGK4ke3EGgiEENDhIM%2Fimg_v3_02ua_1fc3682f-f68a-408b-b15d-30ec7f127aeg.jpg?alt=media&#x26;token=2c663a54-d0ec-4622-a122-f8ac77752b44" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
如果模板类型变更，Meta会通过邮件和Webhook通知您。
{% endhint %}